Login Troubleshooting

I can't login to your site!
There are several major reasons why you may have trouble logging into our site:

  • Incorrect Username and/or Password: Double-check your username or password.
     

  • The first possibility is that your computer may not be accepting cookies. Make sure that your browser allows “cookies (i.e., that cookies are turned on). Click here to check if your computer accepts cookies. If it does not, follow the Instructions for Enabling Cookies.
     

  • Another possible explanation for login problems is that you may be using two languages on your computer. If this is the case, make sure that you are typing your username and password in English.
     

  • Sometimes, the login page will not display correctly if your browser isn't set for Western text encoding. In most browsers, you can manually change the text encoding style by clicking on the "View" menu and selecting "Encoding" or "Text Encoding", followed by "Default" or "Automatic". If this doesn't solve the problem, select either "UTF-8" or Western text encoding.
     

  • A misconfigured firewall may also cause log-in problems. Try turning off any firewall software you may have installed, such as ZoneAlarm. (Instructions for configuring your firewall)
     

  • Sometimes, you may have difficulties logging into our site from a “public computer”, for instance from an Internet cafe (cyber cafe), library terminal, and so on. In such a situation, there is not much we can do to help you. Since you are not the owner of the computer, you most likely will not be able to change its security settings. All we can recommend is to try another computer or to wait until you can use your own computer again.
      
  • If the suggestions above still do not enable a trouble-free login, try to use our simplified login page as a last resort.

    However, we must caution you that entering our site from this page does not constitute a “full” login. As a consequence, you may find that access may be restricted to only a limited segment of our services and web features.
     

  • A few of our subscribers are still using old web browsers. Unfortunately, this can lead to problems logging into our site and viewing our charts. To remedy the situation, we strongly suggest that you download the most up-to-date browser version available for your computer.
     

    Instruction to download the most current browser

If you have any further questions, do not hesitate to contact our technical support staff.



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11/13/2006 - SV1