I can't login
to your site!
There are several major
reasons why you may have trouble logging into our site:
Incorrect Username and/or Password: Double-check your username or password.
The first possibility is that your
computer may not be accepting cookies. Make sure that your browser allows
“cookies (i.e., that cookies are turned on).
here to check if your computer accepts cookies. If it does not, follow the Instructions for Enabling Cookies.
Another possible explanation for login
problems is that you may be using two languages on your computer. If this is
the case, make sure that you are typing your username and password in English.
Sometimes, the login page will not display
correctly if your browser isn't set for Western text encoding. In most
browsers, you can manually change the text encoding style by clicking on the
"View" menu and selecting "Encoding" or "Text Encoding", followed by "Default"
or "Automatic". If this doesn't solve the problem, select either "UTF-8" or
Western text encoding.
A misconfigured firewall may also
cause log-in problems. Try turning off any firewall software you may have
installed, such as ZoneAlarm. (Instructions
for configuring your firewall)
Sometimes, you may have difficulties
logging into our site from a “public computer”, for instance from an Internet
cafe (cyber cafe), library terminal, and so on. In such a situation, there is
not much we can do to help you. Since you are not the owner of the computer,
you most likely will not be able to change its security settings. All we can
recommend is to try another computer or to wait until you can use your own
- If the suggestions above
still do not enable a trouble-free login, try to use our
simplified login page as a last resort.
However, we must caution
you that entering our site from this page does not constitute a “full”
login. As a consequence, you may find that access may be restricted to
only a limited segment of our services and web features.
A few of our subscribers are still using old web browsers.
Unfortunately, this can lead to problems logging into our site and
viewing our charts. To remedy the situation, we strongly suggest
that you download the most up-to-date browser version available
for your computer.
- Instruction to download
the most current browser
If you have any further questions, do not hesitate to
technical support staff.